1. Our Commitment to You
At Tiny Steps House, we’re dedicated to providing quality baby and children’s products that meet the highest safety standards. We carefully curate our selection of car seats, feeding essentials, nursery items, infant gear, and outdoor products to ensure they meet the needs of growing families.
2. User Obligations and Responsibilities
By using our website, you agree to:
- Provide accurate and complete information when creating an account or placing an order
- Use the website only for lawful purposes
- Not attempt to gain unauthorized access to our systems
- Not use the website to distribute viruses or malicious code
- Be responsible for maintaining the confidentiality of your account credentials
- Be at least 18 years old or have parental consent to make purchases
3. Products and Services
3.1 Product Descriptions
We strive to provide accurate descriptions and images of all products. However, slight variations in color or design may occur. If you receive a product that significantly differs from its description, please contact us immediately.
3.2 Product Safety
All our products meet applicable safety standards. However, it is your responsibility to:
- Read and follow all manufacturer instructions and warnings
- Use products only as intended
- Regularly inspect products for wear and tear
- Supervise children when using our products
3.3 Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Car seats (unless defective or damaged upon arrival)
- Opened or used feeding items
- Infant gear with hygiene concerns (pacifiers, teethers, etc.)
4. Ordering and Payment
4.1 Order Process
When you place an order:
- You will receive an order confirmation email
- We process orders within 1-2 business days (excluding weekends and holidays)
- We reserve the right to cancel any order before shipment
4.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
All payments are processed securely. We do not store your full payment details on our servers.
4.3 Pricing
All prices are in US dollars. We reserve the right to adjust prices at any time, but changes will not affect orders already placed.
5. Shipping and Delivery
5.1 Shipping Options
We offer:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)
5.2 Delivery Areas
We ship worldwide except to some Asian countries and remote areas. Shipping restrictions may apply to certain products.
5.3 Delivery Issues
If your package is lost or significantly delayed, please contact us within 30 days of shipment for assistance.
6. Returns and Refunds
6.1 Return Policy
We accept returns within 15 days of receiving your order. To be eligible:
- Items must be unused, in original packaging, and in the same condition as received
- All tags and labels must be attached
- A proof of purchase is required
6.2 Return Process
To initiate a return:
- Contact us within 15 days at [email protected]
- Provide your order number and reason for return
- Wait for our approval and return instructions
- Ship the item back using the provided label (if applicable)
6.3 Refunds
Refunds are processed within 5-10 business days after we receive and inspect your return. The original shipping fee is non-refundable unless the return is due to our error.
7. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Tiny Steps House or its content suppliers and protected by intellectual property laws. You may not use our content without our express written permission.
8. Liability Limitations
Tiny Steps House shall not be liable for:
- Any indirect, incidental, or consequential damages
- Damages resulting from product misuse or failure to follow instructions
- Errors or omissions in product information
- Events beyond our reasonable control (natural disasters, strikes, etc.)
Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.
9. Privacy
Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.
10. Changes to These Terms
We may update these Terms periodically. The updated version will be posted on our website with a new effective date. Your continued use of our services constitutes acceptance of the updated Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, USA, without regard to its conflict of law provisions.
12. Contact Us
If you have any questions about these Terms, please contact us:
Email: [email protected]
Mail: Tiny Steps House, 5010 Hall Street, Las Vegas, US 89101
Thank you for choosing Tiny Steps House for your family’s needs. We appreciate your trust and are committed to making your experience with us as comfortable as our baby products.