At Tiny Steps House, we understand that choosing the perfect products for your little ones is important. Just as we carefully select each item in our store, we want to make sure you’re completely satisfied with your purchase. If for any reason you need to return or exchange an item, we’re here to help with our family-friendly policy.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging, and in the same condition as received
  • All tags and labels must be attached
  • A proof of purchase or order number is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Car Seats (unless defective or damaged upon arrival)
  • Feeding items that have been opened or used
  • Infant Gear with hygiene concerns (pacifiers, teethers, etc.)

Please inspect these items carefully upon delivery as they may only be returned if defective.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your request
  2. Provide Details including your order number, the item(s) you wish to return/exchange, and the reason
  3. Wait for Approval – we’ll respond within 2 business days with return instructions
  4. Package Your Item securely in its original packaging
  5. Ship It Back using the provided return label (return shipping costs may apply)

Return Shipping

For returns that are not due to our error:

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • The original shipping fee is non-refundable

For defective or incorrect items, we’ll provide a prepaid return label.

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival):

  • We’ll notify you of the approval or rejection of your refund
  • Approved refunds will be processed to your original payment method
  • Refunds may take 5-10 business days to appear in your account, depending on your payment provider

Note: PayPal refunds may take up to 30 days to process.

Exchanges

To exchange an item for a different size or color:

  1. Follow the same return process above
  2. Clearly indicate you’d like an exchange and specify the replacement item
  3. If the new item costs more, you’ll need to pay the difference
  4. If it costs less, we’ll refund the difference

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Tiny Steps House Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item Name: – Reason for Return/Exchange: – Preferred Resolution: (Refund/Exchange for [specific item if exchanging]) Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all tags attached. Thank you, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If your item arrived damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Questions?

Our parent-experts are happy to help with any return questions. Contact us at:

Email: [email protected]
Mail: Tiny Steps House, 5010 Hall Street, Las Vegas, US 89101

From our family to yours, we appreciate your trust in Tiny Steps House and want to make every experience with us as comfortable as our baby products.